Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
What types of pain can it relieve?
Ergocare is ideal for treating neck, shoulder, and upper back pain, neck hump/dowager's hump, forward head posture, pinched nerve in the neck, TMJ, tension headaches, migraines.
Can I use it anywhere?
Yes, the Ergocare Massager is completely portable & requires no cables.
What if it doesn't work for me?
The Ergocare Massager comes with a 30-day money-back guarantee that starts only when you receive the product. We're offering this guarantee because we're confident that our product works. If you're not completely satisfied with the results, contact our support team at contact nusekensu@gmail.com for a refund.
Can you use it in bed?
Yes, it can be used in bed—the massage, heating, EMS, and acupressure functions will work in bed as well. However, the stretching technology won't work as it requires a hard surface. If lying on the floor is difficult for you, you can use a blanket to make the surface softer. This way, the stretching technology will still function effectively.
Can I use it if I have a fused neck?
It’s generally recommended to avoid stretching and massage for six months following neck fusion surgery. Therefore, if you’ve had neck fusion surgery within the last six months, we do not recommend using the Ergocare Massager as your neck is still recovering. If it has been more than six months, you can safely use the Ergocare Massager.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Free shipping to all oder.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing nusekensu@gmail.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at nusekensu@gmail.com
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